Privacy Policy

1. Information We Collect

We collect information that you provide directly to us, including:

• Account Information: Name, email address, username, and profile picture when you register.
• Profile Information: Bio, social media links, and other information you choose to add to your creator profile.
• Payment Information: Payout details (e.g., GCash, Maya, or bank account information) for creators receiving earnings.
• Transaction Data: Records of donations, purchases, and subscriptions made on the platform.
• Communications: Messages, feedback, and support inquiries you send to us.
• Usage Data: Information about how you interact with our platform, including pages visited and features used.

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Process transactions and send related information
• Facilitate payouts to creators
• Send you technical notices, updates, and support messages
• Respond to your comments, questions, and requests
• Monitor and analyze trends, usage, and activities
• Detect, investigate, and prevent fraudulent transactions and abuse
• Comply with legal obligations under Philippine law

3. Legal Basis for Processing (Data Privacy Act of 2012)

Under the Data Privacy Act of 2012, we process your personal information based on the following lawful criteria:

• Consent: You have given your consent for specific purposes.
• Contract: Processing is necessary for the performance of a contract with you.
• Legal Obligation: Processing is necessary for compliance with legal obligations.
• Legitimate Interest: Processing is necessary for our legitimate interests, provided these are not overridden by your rights.

4. Information Sharing and Disclosure

We may share your information in the following circumstances:

• With Your Consent: When you explicitly agree to share information.
• Service Providers: With third-party vendors who assist in our operations (e.g., PayMongo for payment processing, Supabase for data storage).
• Legal Requirements: When required by law, court order, or government regulation.
• Protection of Rights: To protect the rights, property, and safety of PangMeryenda, our users, or others.
• Business Transfers: In connection with any merger, acquisition, or sale of assets.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include encryption, secure servers, and access controls. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Transaction records may be retained for up to ten (10) years for tax and legal compliance purposes.

7. Your Rights Under the Data Privacy Act

As a data subject, you have the following rights:

• Right to be Informed: To be informed about how your data is collected and processed.
• Right to Access: To obtain a copy of your personal data.
• Right to Rectification: To correct inaccurate or incomplete data.
• Right to Erasure: To request deletion of your data, subject to legal limitations.
• Right to Data Portability: To receive your data in a structured, commonly used format.
• Right to Object: To object to processing based on legitimate interests or direct marketing.
• Right to File a Complaint: To lodge a complaint with the National Privacy Commission (NPC).

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect information about your browsing activities. These help us improve our services and provide a better user experience. You can control cookie preferences through your browser settings.

9. Third-Party Services

Our platform integrates with third-party services such as PayMongo (payment processing), Supabase (database), and Google Analytics (usage analytics). These services have their own privacy policies, and we encourage you to review them.

10. Children's Privacy

PangMeryenda is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from minors. If we learn that we have collected information from a child under 18, we will take steps to delete such information promptly.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. Your continued use of the platform after any changes constitutes acceptance of the updated policy.

12. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your data privacy rights, please contact us: